Returns & Exchange Policy

Lobcom Canada offers a 15-day return and 30-day defective exchange on most products. Please see the list below for specific details on each product. 

Returns for refunds must include complete original packaging and contents, including accessories, manuals, software, and any gifts or codes from the initial purchase. All items must be in original, re-salable condition and accompanied by the original invoice.  Incomplete or physically damaged products will not be accepted. Refunds will be processed onto the original payment method, excluding shipping and handling fees if applicable. 

Note: Select products may need manufacturer verification on defects before processing the returns.

Returning An Online Order

RA (return authorization) number is required, click here for online return request and return shipping instructions.

Corporate & Government Account

Policies only apply to orders made by Purchase Orders or Government/Corporate Credit Cards. Credit card information must be provided at time of return.

• Unopened items can be returned within the 30 day period of purchase date.
• Opened items which are found defective can be returned within 30 days for refund, exchange and replacement.
• Opened items which are non-defective can be returned within 15 days for refund. Full packaging is required and product must be in resalable condition.
• Please contact your Lobcom Canada’s representative for further details.